Pokémon GO got a new update in the last few days, adding in the new Buddy Pokémon feature as well as fixing bugs and implementing a few additional changes—one of which has succeeded in angering a number of players. As of the most recent update, Niantic has made it so that the game will no longer work on jailbroken phones; whenever someone with such a phone tries to open the app, they are now greeted with a message informing them that “This device, OS, or software is not compatible with Pokémon Go.” Some of those players are now demanding refunds, and their arguments do hold some weight.
A major complaint among users of jailbroken phones is that quite often the jailbreaking has nothing to do and has no effect on
Pokémon GO; while Niantic may be worrying that such phones could be used to disrupt the fair and balanced game environment they’ve been pursuing, many times a phone is jailbroken to expand customization options or to add extra, unrelated features that the manufacturers don’t allow. Even then, many players would have been far more accepting of this restriction had it not been introduced two months after launch.
“I wouldn’t have had a problem with [the update booting jailbroken/rooted/unlocked phones] if they blocked rooted users from launch. However, doing it 2 months into the [game] show after rooted users have invested time and money into the game, is completely unscrupulous.” — GnothiSeauton, Redditor
A few forums and sites have found workarounds for the ban on Android, but for those unable or unwilling to employ this extra effort, the only recourse seems to be with their wallets. As such, some players have taken to demanding refunds for the purchases they made for a game that has now locked them out. But unlike the last time gamers employed this method, we’ve not yet heard any major, widespread success stories from them. Some people are getting refunds, sure, but many are staying silent on the matter, so it’s hard to say how many have been successful. No doubt many have just decided to give up on Pokémon GO and move on.
Have you been locked out of Pokémon GO following the latest update? What do think of this step by Niantic—are they right to deny these kinds of phones access to the game, or have they gone too far? Do you think these players should get refunds? Tell us your thoughts in the comments.